What Information We Collect
Wondering what data we collect? When you use our site or contact us, we may gather basic personal details such as your name, email, phone number, and information you provide in forms. This is so we can respond to your inquiries and deliver services you request.
- Contact details such as your name, phone number, or email address.
- Messages or information you send us using website forms.
- Technical data like IP address, browser type, and usage patterns.
- Records of your service requests and any communication history.
- Consent preferences and any privacy requests you submit.
We also collect technical information automatically, like your IP address, browser type, and how you interact with our website. This helps us maintain security and improve the website for all users.
How We Use Your Data
We use your data to answer questions, process service requests, improve our website, and keep our services secure. Any data collected is handled in accordance with Canadian privacy laws, including PIPEDA.
Personal data also helps us understand which resources are most useful, so we can tailor our content and support to the real needs of Canadians navigating post-divorce finances.
Your Privacy Rights
You have clear rights under Canadian privacy law, including to access, correct, delete, or request your data. We are committed to responding to all privacy requests quickly and transparently.
Right to Access
You may ask to access the personal information we hold about you, subject to identification and legal requirements.
Right to Correction
You can ask us to correct or update inaccurate or incomplete personal information we hold about you.
Right to Erasure
You have the right to request deletion of your personal data, unless we are required by law to retain it.
Data Portability
Request a copy of your personal data in a format you can reuse or transfer, when applicable.
When We Share Your Data
We do not sell your personal data. We may share information with trusted service providers who help us deliver our services or maintain our website, and only under strict confidentiality agreements.
In rare cases, we may be required to share personal data if legally compelled, such as responding to court orders or regulatory authorities. Your privacy remains a priority at all times.
How We Protect Your Information
We use secure systems, limited access, and regular audits to protect your personal information. Staff are trained to respect confidentiality and report any concerns promptly. Our goal is to prevent unauthorized access or disclosure at all stages.
While we take every precaution, no method of digital storage is completely immune to risk. We encourage you to use secure passwords and contact us if you suspect any breach of your information.